nebaji Frequently Asked Questions
Everything Bangladesh players need to know about nebaji — from opening your account and depositing via bKash or Nagad, to understanding bonuses, betting on cricket, and keeping your play safe and responsible.
Section 1
Account & Registration
How do I create a nebaji account?
Creating a nebaji account takes less than two minutes. Visit the nebaji website, click the registration button, and fill in your username, email address, mobile number, and password. You must confirm that you are 18 years of age or older and agree to the Terms and Conditions before your account is activated. Once registered, you can log in immediately and explore the full game library.
What documents do I need to verify my nebaji account?
nebaji requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID) or passport. You will also need to provide a selfie holding the document. Verification is required before your first withdrawal is processed — it is not needed to deposit or play, but we strongly recommend completing it early to avoid delays when you want to cash out.
How long does nebaji account verification take?
nebaji typically completes KYC verification within 24 hours of receiving your documents. During peak periods it may take up to 48 hours. You will receive an email notification once your account has been verified. If you have not heard back after 48 hours, contact [email protected] with your registered username and a copy of the documents you submitted.
I forgot my nebaji password — how do I reset it?
On the nebaji login page, click "Forgot Password" and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. If you do not receive the email, check your spam or junk folder. If the issue persists, contact the nebaji support team via live chat from inside your account dashboard, or email [email protected].
Can I have more than one nebaji account?
No. nebaji strictly allows only one account per person. Creating duplicate accounts is a violation of the Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances held within them. If you believe a duplicate was created accidentally — for example, if you registered twice with a different email — contact nebaji support immediately to have the duplicate removed.
How do I close my nebaji account?
To permanently close your nebaji account, send a written request to [email protected] from your registered email address. Include your username and reason for closure. Any remaining balance will be returned via your original payment method before the account is closed. Account closures are typically processed within 3 business days. If you are closing your account due to gambling-related concerns, consider self-exclusion instead — see Section 5 for details.
Section 2
Deposits & Withdrawals
How do I deposit money on nebaji using bKash?
To deposit via bKash on nebaji, log in to your account, navigate to the Cashier section, select bKash as your payment method, and enter the deposit amount. You will receive a bKash payment prompt on your registered mobile number. Confirm the transaction with your bKash PIN and the funds will appear in your nebaji account within minutes. Make sure the bKash number linked to your nebaji account matches your active bKash wallet.
How long does a bKash deposit take on nebaji?
bKash deposits on nebaji are credited almost instantly — typically within 1 to 5 minutes of confirming the transaction. If your deposit has not appeared after 15 minutes, check that the transaction shows as successful in your bKash transaction history, then contact nebaji support with your bKash transaction reference number and the amount deposited so we can investigate and credit manually if needed.
What is the minimum deposit amount on nebaji?
The minimum deposit on nebaji is ৳200, regardless of the payment method used — including bKash, Nagad, Rocket, and Upay. This low threshold ensures that players across Bangladesh can start playing without a large upfront commitment. There is no maximum deposit limit enforced at the platform level, though your mobile banking provider may have its own daily transaction caps.
What is the minimum withdrawal amount on nebaji?
The minimum withdrawal amount on nebaji is ৳500. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or a verified bank account at Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, or City Bank. Your account must be fully KYC-verified before any withdrawal request is approved, so complete verification before you need to cash out.
How long do nebaji withdrawals take to process?
Most nebaji withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours. Bank transfers to Dutch-Bangla, BRAC, or other Bangladeshi banks typically take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawals submitted outside standard business hours in Bangladesh (BST, UTC+6) may take slightly longer to initiate, but processing is monitored around the clock.
Does nebaji charge fees on deposits or withdrawals?
nebaji does not charge its own processing fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — or your bank may apply their standard transaction charges independently. nebaji has no control over third-party fees. Check your payment provider's current fee schedule for clarity. All amounts visible in your nebaji cashier reflect the net figure after nebaji's own zero-fee processing.
Section 3
Games & Gameplay
What cricket betting markets are available on nebaji?
nebaji offers a wide range of cricket betting markets including match winner, innings total runs, top batsman, top bowler, method of dismissal, and over/under run totals. Coverage includes BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers Test, ODI, and T20I matches. In-play (live) betting is also available on selected matches, allowing you to place bets while the action unfolds in real time.
Can I bet on BPL matches at nebaji?
Yes. BPL (Bangladesh Premier League) is one of the most popular and most-covered betting markets on nebaji. You can place pre-match and in-play bets on all BPL fixtures, with markets including match winner, top scorer, total sixes, highest partnership, and more. BPL odds on nebaji are updated in real time throughout each match. Notifications for upcoming BPL fixtures are available inside your account.
Is nebaji mobile-friendly — can I play on my phone?
Yes. nebaji is fully optimised for mobile browsers on both Android and iOS devices. You can access all games — slots, live dealer tables, cricket betting, and more — directly through your mobile browser with no app download required. The interface adapts seamlessly to smaller screens and touch input, making it practical for Bangladesh's predominantly smartphone-based internet audience whether you are in Dhaka, Chittagong, or anywhere across the country.
Are the slot games on nebaji fair?
Yes. All slot games on nebaji use certified Random Number Generator (RNG) technology provided by established game studios including Pragmatic Play, NetEnt, and Microgaming. RNG certification ensures that each spin outcome is statistically independent and cannot be predicted or manipulated by the player or the platform. The Return to Player (RTP) percentage for each title is displayed in the individual game information panel before you start playing.
What is RTP and how does it affect my slot play on nebaji?
RTP (Return to Player) is the theoretical percentage of total wagers a slot game returns to players over a very large number of spins. A slot with 96% RTP returns an average of ৳96 for every ৳100 wagered over millions of spins. nebaji's slot library includes games with RTPs ranging from approximately 94% to 97%. Importantly, RTP does not guarantee any individual session result — it is a long-run statistical measure, not a per-session promise.
Does nebaji offer live dealer casino games?
Yes. nebaji features a full live casino section powered by providers including Evolution Gaming and Ezugi, offering real-time streamed games such as Live Baccarat, Live Roulette, Live Blackjack, and Live Teen Patti. Games run 24/7 with professional dealers broadcasting from studio environments. Stakes range from low-entry tables suitable for casual players up to high-roller tables for experienced participants.
Section 4
Bonuses & Promotions
What welcome bonus does nebaji offer to new players?
nebaji offers a welcome bonus to new players on their first qualifying deposit. The current bonus structure, including the match percentage, maximum bonus amount in BDT, and eligible games, is detailed in the Promotions section of your account immediately after registration. All welcome bonuses are subject to wagering requirements that must be met in full before any bonus-derived winnings become withdrawable cash.
What is a wagering requirement and how does it work on nebaji?
A wagering requirement is the total amount you must bet before bonus-derived winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in cumulative bets before requesting a cash-out. nebaji displays your wagering progress in real time inside the Bonuses section of your account dashboard. Not all game types contribute equally — slots typically contribute 100%, while table games may contribute less.
Do nebaji bonuses expire?
Yes. All nebaji bonuses carry an expiry date, which is clearly stated in the individual bonus terms at the time of activation. If the wagering requirement is not fully completed before the expiry date, the bonus and any winnings generated from it are automatically forfeited. You can view the remaining validity period for each active bonus in the Bonuses section of your account. If you are unsure about a specific bonus expiry, contact nebaji support for clarification.
Does nebaji offer free spins to players?
Yes. nebaji periodically offers free spins as part of welcome packages, reload promotions, and game-specific campaigns tied to new slot releases from Pragmatic Play and other providers. Free spins are typically restricted to specific slot titles and carry their own wagering requirements on any winnings generated. Available free spin offers are listed in the Promotions section of your account after login.
Does nebaji have a loyalty or VIP programme?
Yes. nebaji operates a loyalty programme that rewards consistent players with points earned on every qualifying bet. Accumulated points can be redeemed for bonus credits, free spins, or other benefits depending on your current tier level. Higher-volume players may be invited to VIP status, which includes dedicated account management, faster withdrawal processing, and exclusive promotions. Full programme details are available in the Promotions section after login.
Section 5
Safety & Responsible Gaming
Is nebaji safe to play on?
Yes. nebaji uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers, covering personal details, account credentials, and payment information. All transactions via bKash, Nagad, and Rocket follow each provider's own layered security protocols. nebaji never shares your personal data with unauthorised third parties and stores all account information using industry-standard encrypted databases.
Is nebaji legal in Bangladesh?
nebaji operates as an online gaming and sports betting platform serving the Bangladesh market using secure, SSL-encrypted infrastructure and fair-play certified game content from internationally recognised providers. As with all online gambling services, players are individually responsible for understanding the laws applicable in their own jurisdiction before participating. nebaji recommends that all users review their local regulations and play responsibly within their means.
What is the minimum age to play on nebaji?
You must be at least 18 years old to register and play on nebaji. This is a strict, non-negotiable platform-wide policy. Age is verified during the KYC process using a government-issued ID such as your Bangladesh NID or passport. Any account found to belong to a person under 18 will be permanently closed, all funds returned, and the case escalated to our compliance team. There are no exceptions to this rule.
How do I set deposit or loss limits on my nebaji account?
Deposit and loss limits can be configured directly from the Responsible Gaming section of your nebaji account dashboard. You can set daily, weekly, or monthly caps on the amount you deposit or lose. Reductions to existing limits take effect immediately. Increases are subject to a 24-hour cooling-off period to prevent impulsive decisions. If you need help setting up limits, contact our support team and an agent will assist you within the hour.
How do I self-exclude from nebaji if gambling is becoming a problem?
To self-exclude from nebaji, send an email to [email protected] with the subject line "Self-Exclusion Request", including your registered username and preferred exclusion duration — options are 6 months, 1 year, 3 years, 5 years, or permanent. Your account will be closed within 24 hours, your remaining balance returned via your original payment method, and all marketing communications stopped immediately for the full exclusion period. No reason is required.
Can I take a short break from gambling without fully closing my nebaji account?
Yes. nebaji offers a time-out (cool-off) feature that temporarily suspends your account without closing it. Available durations include 24 hours, 72 hours, 1 week, 2 weeks, and 4 weeks. During a time-out your account is locked — you cannot log in, deposit, or place bets — but your balance and account data are preserved and fully restored when the period ends. Request a time-out via the Responsible Gaming section of your dashboard or by contacting support directly.
Why nebaji
What Makes nebaji Different
The entire nebaji platform is built around the smartphone-first habits of Bangladeshi players. No app download needed — the full experience runs smoothly in any mobile browser, from Dhaka to Cox's Bazar.
Deposit and withdraw seamlessly via bKash, Nagad, Rocket, Upay, and major Bangladeshi banks. Transactions are fast, with most mobile banking deposits credited within five minutes.
BPL, IPL, T20 World Cup, and Bangladesh Tigers matches are front-and-centre on nebaji. Pre-match and live in-play markets with real-time odds updates keep cricket fans fully engaged.
Every connection to nebaji is protected by SSL encryption. Your personal details, payment data, and account credentials are handled with the same security standards used by international financial services.
nebaji's support team is available around the clock via live chat (inside your account) and email. Responsible gaming requests — including limit changes and self-exclusion — are treated as high priority and actioned within one hour.
Deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion are all available to every nebaji player — no hoops to jump through, no bureaucratic delays for safety tools.
Need More Help?
Still Have Questions?
Send your question to our support team and receive a detailed response within a few hours. Available for account, payment, and technical queries.
[email protected]Get an instant response from a nebaji support agent via live chat, available 24 hours a day, 7 days a week inside your account dashboard after login.
Available 24/7 after loginWhatsApp assistance is available to verified nebaji account holders. Access the WhatsApp support channel from inside your account after completing login.
Accessible after loginStart Your nebaji Journey Today
Browse hundreds of slots, bet on live cricket matches, or join a real-money live dealer table — all from your phone, all in BDT via bKash or Nagad. nebaji is built for Bangladesh.