Responsible Gaming
at nebaji

At nebaji, responsible gaming is not a legal checkbox — it is a core part of how we operate the platform for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We believe that every player has the right to enjoy slots, cricket betting, live dealer games, and all the entertainment nebaji offers, in a way that is safe, controlled, and free from harm.

Our responsible gaming programme is built around three principles: prevention (making sure at-risk behaviour is identified early), control (giving players the tools to manage their own activity), and support (ensuring that anyone who needs help can reach us without hesitation). These principles shape every feature on the platform, from the account registration process to the tools available inside your account dashboard.

nebaji operates a strict 18+ policy. We use identity verification to confirm that every registered player meets the minimum age requirement before they can deposit or play. We also maintain spending limit controls, session time alerts, cool-off periods, and a full self-exclusion programme — all described in detail below.

We encourage all nebaji players to treat gambling as a leisure activity with a defined entertainment budget — much like going to the cinema or watching a BPL match live. Set your budget before you start, keep track of time spent playing, and never chase losses. The odds on every game are fixed and random; no amount of additional play changes the statistical outcome of a future spin or hand.

nebaji strictly prohibits access by anyone under the age of 18. This is not merely a policy position — it is enforced through active identity verification at account registration and at key points during a player's account lifecycle, including before the first withdrawal is processed.

How Age Verification Works at nebaji

When you register a nebaji account, you are required to confirm that you are 18 years of age or older. Before your first withdrawal is approved, our KYC (Know Your Customer) team will request a copy of a valid government-issued identity document — such as your Bangladesh National Identity Card (NID) or passport — to confirm your identity and date of birth. Accounts that cannot be verified as belonging to an adult will be suspended and any remaining balance will be returned via the original payment method.

Protecting Minors at Home

If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and similar applications allow parents and guardians to block gambling-related content across all browsers on a shared device. Always keep your nebaji login credentials private and never store your password in a shared browser profile.

Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. It often develops gradually, which is why it is important to be honest with yourself about your gambling behaviour on a regular basis. The following signs may indicate that gambling is no longer a form of entertainment and has become a source of harm.

If you recognise three or more of these signs in your own behaviour, we encourage you to use the self-assessment questions in the next section and to reach out to our support team. You do not need to have a diagnosed gambling problem to use the tools nebaji provides — our limits, cool-off periods, and self-exclusion programme are available to any player who feels they would benefit from them.

The following questions are designed to help you reflect on your gambling habits honestly. There are no right or wrong answers — this is a private tool for your own awareness. If you answer "Yes" to several of these questions, we recommend speaking with our support team or using one of the responsible gaming tools described in Section 5.

nebaji provides a full suite of responsible gaming tools that any player can activate at any time through their account dashboard or by contacting our support team. All tools are available free of charge with no minimum account age or activity requirement. Limits and restrictions applied through these tools take effect immediately — they cannot be reversed or bypassed once active.

Managing how much money enters your nebaji account is one of the most effective ways to keep gambling within a comfortable, affordable range. nebaji supports deposit limits in three timeframes — daily, weekly, and monthly — with the following standard parameters available to all Bangladesh players:

How to Set or Change a Limit

Deposit and loss limits can be set or reduced directly from your nebaji account dashboard under the Responsible Gaming section. Decreases to any limit take effect immediately. Increases are subject to a mandatory cooling-off period (as shown in the table above) to ensure the decision is considered rather than impulsive. If you encounter any difficulty setting a limit, contact [email protected] and our team will apply it on your behalf within one hour.

If you feel that gambling has become a problem — or even if you simply want a longer break than a cool-off period provides — nebaji offers a full self-exclusion programme. Self-exclusion is the most powerful responsible gaming tool available, and we treat all self-exclusion requests with urgency and complete confidentiality.

Time-Out (Short Break)

A time-out is a temporary suspension of your nebaji account, available in the following durations: 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, 4 weeks, and 6 weeks. During a time-out, your account is locked — you cannot log in, deposit, place bets, or access any game. Your account data, balance, and preferences are preserved and restored when the time-out expires. Time-outs can be activated immediately from your account dashboard or by contacting our support team.

Self-Exclusion (Extended Closure)

Self-exclusion is a longer-term measure intended for players who recognise that gambling is causing genuine harm to themselves or those around them. When you request self-exclusion, nebaji will close your account within 24 hours and prevent re-registration using the same identity for the duration of the exclusion period. Available self-exclusion durations are:

Marketing Communications During Exclusion

When a self-exclusion is applied, nebaji will immediately remove you from all marketing lists. You will not receive promotional emails, SMS messages, bonus offers, or re-engagement communications for the entire duration of your exclusion. If you continue to receive any such communications after your exclusion has been confirmed, please report this to [email protected] so we can investigate and correct the issue immediately.

If gambling has stopped being fun and started causing stress, financial difficulty, or problems in your relationships, reaching out for help is the most important step you can take. nebaji's support team is available around the clock to assist players who are struggling, and we will always treat your situation with complete discretion and without judgement.

Beyond nebaji's own support channels, we also encourage players to reach out to independent organisations that specialise in gambling harm. While we are not affiliated with these organisations, we recognise the value of professional, impartial support for anyone who needs it. Seek help through mental health counsellors, addiction specialists, or trusted community leaders in your area — many are available in Dhaka, Chittagong, and other major cities across Bangladesh.

Tips for Staying in Control

• Set a budget before you play — decide the maximum you are comfortable losing before you open the platform, and treat it as the cost of entertainment rather than an investment.
• Use the deposit limit tool — set a weekly or monthly deposit cap that reflects your leisure budget, not your available credit.
• Never gamble under the influence — alcohol, medication, or emotional distress impairs judgement and leads to poor decisions at the table or the slots.
• Take regular breaks — activate the reality check reminder every 30 minutes to stay aware of how long you have been playing and what the session result is.
• Don't chase losses — if you've hit your session budget, close the app. The next spin will not change your statistical position; it will only deepen the deficit.
• Balance gambling with other activities — the best indicator of healthy gambling is that it occupies a proportionate and bounded slice of your leisure time, not the centre of it.
• Talk to someone you trust — if you feel embarrassed about your gambling, that feeling itself is worth paying attention to. Sharing the concern with a trusted person often reduces its power significantly.